JumpCloud incident

IDM custom API Import integrations are showing as inactive

Minor Resolved View vendor source →

JumpCloud experienced a minor incident on July 14, 2025 affecting Custom API Import, lasting 4h 59m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2025, 04:59 PM UTC
Resolved
Jul 14, 2025, 09:59 PM UTC
Duration
4h 59m
Detected by Pingoru
Jul 14, 2025, 04:59 PM UTC

Affected components

Custom API Import

Update timeline

  1. investigating Jul 14, 2025, 04:59 PM UTC

    We are currently experiencing an issue where IDM custom API Import integrations are showing as inactive. The team has determined there is a disconnect between the front end UI and our backend systems. A reconfiguration of the integration is not necessary and should re-activate once this is resolved.

  2. identified Jul 14, 2025, 05:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 14, 2025, 08:00 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jul 14, 2025, 09:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 14, 2025, 09:59 PM UTC

    This incident has been resolved.