JumpCloud experienced a minor incident on July 15, 2025 affecting Admin Console, lasting 6h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Admin Console
Update timeline
- investigating Jul 15, 2025, 01:23 PM UTC
We are experiencing an intermittent issue when loading the Rules page under Alerts. We are currently investigating this issue and will supply an update shortly.
- investigating Jul 15, 2025, 02:38 PM UTC
We're still investigating the cause of this issue and will follow-up with an update shortly. In the meantime, as this issue is intermittent, continue to refresh the page until it loads successfully.
- identified Jul 15, 2025, 04:21 PM UTC
We have identified the cause of the issue and we are currently working on a fix. We will follow-up once the update has been deployed
- resolved Jul 15, 2025, 07:45 PM UTC
A fix has been deployed and full functionality has been restored.