JumpCloud experienced a minor incident on July 24, 2025 affecting Directory Insights, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Directory Insights
Update timeline
- investigating Jul 24, 2025, 10:14 AM UTC
We're investigating reports of an issue with JumpCloud's Directory Insights Service not populating events in the Admin Portal. We are investigating the cause of the issue currently, and will update the status once resolved.
- monitoring Jul 24, 2025, 10:36 AM UTC
A fix has been implemented and we are monitoring the results. Directory Insights Service is now fully operational.
- resolved Jul 24, 2025, 10:53 AM UTC
A partial outage of JumpCloud's Directory Insight Service not populating events at the Admin Portal, is now resolved All operations have returned to normal, and the issue is currently considered resolved.