JumpCloud experienced a major incident on July 29, 2025 affecting Admin Console, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
Admin Console
Update timeline
- investigating Jul 29, 2025, 07:50 AM UTC
We're currently investigating reports of usability issues with JumpCloud's Admin Portal. We are investigating the cause of the issues currently, and will update the status once resolved.
- monitoring Jul 29, 2025, 08:25 AM UTC
The issue has been identified and a fix has been implemented. We are now monitoring the results. The Admin Portal is fully operational now.
- resolved Jul 29, 2025, 08:38 AM UTC
All operations have returned to normal and the issue is currently considered resolved.