JumpCloud experienced a minor incident on July 29, 2025 affecting RADIUS, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
RADIUS
Update timeline
- investigating Jul 29, 2025, 01:36 PM UTC
We're currently investigating reports of intermittent connection issues with JumpCloud's RADIUS-as-a-Service. We are investigating the cause of the issues currently.
- monitoring Jul 29, 2025, 02:04 PM UTC
A fix has been implemented and we are monitoring the results. Users should now be able to authenticate to JumpCloud's RADIUS-as-a-Service.
- resolved Jul 29, 2025, 02:13 PM UTC
This incident has been resolved.