JumpCloud experienced a minor incident on August 5, 2025 affecting Admin Console, lasting 50m. The incident has been resolved; the full update timeline is below.
Affected components
Admin Console
Update timeline
- investigating Aug 05, 2025, 09:23 AM UTC
We are currently investigating an issue with adding Admin accounts or modifying admin roles. Our team is actively working on this and will supply an update within 1 hour.
- identified Aug 05, 2025, 09:24 AM UTC
We have identified the issue and are working on a fix for this issue. We will provide a further an update within 1 hour.
- monitoring Aug 05, 2025, 09:59 AM UTC
A fix has been implemented and we are monitoring the results. Admins should now be able to create new admin accounts and modify admin roles.
- monitoring Aug 05, 2025, 10:00 AM UTC
We are continuing to monitor for any further issues.
- resolved Aug 05, 2025, 10:14 AM UTC
This incident has been resolved