Jostle US incident

Issue processing images

Minor Resolved View vendor source →
Started
Apr 30, 2026, 05:36 PM UTC
Resolved
May 02, 2026, 02:54 AM UTC
Duration
1d 9h
Detected by Pingoru
Apr 30, 2026, 05:36 PM UTC

Affected components

AWS ec2-us-west-1

Update timeline

  1. investigating Apr 30, 2026, 05:36 PM UTC

    Users are reporting that images uploaded to News and Activity sometimes fail during processing. The issue is under investigation, but in the interim, deleting the image and re-uploading it will work in most cases.

  2. investigating Apr 30, 2026, 05:53 PM UTC

    We are continuing to investigate this issue.

  3. identified May 01, 2026, 10:39 PM UTC

    The team has found and fixed this bug. The fix will arrive with the update scheduled for later today. Thanks for your patience. This was a tricky one to find and sort. Brad

  4. resolved May 02, 2026, 02:54 AM UTC

    Closing Maintenance

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