Jostle US experienced a minor incident on November 19, 2025, lasting 24d 21h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 19, 2025, 08:15 PM UTC
We are currently investigating some loss of functionality on the platform, specifically Video uploads to the Activity feed are not working. We’re investigating.
- identified Nov 20, 2025, 03:41 PM UTC
The issue with videos not uploading to the Activity feed continues. We have found the problem, which relates to changes in the third-party service used in Activity for video encoding. We are all hands on deck to get this fixed as quickly as we can, which will take some time. Video uploading continues to work elsewhere on the platform. Thanks for your patience.
- monitoring Nov 21, 2025, 02:10 PM UTC
We have a temporary fix is place. Video upload to Activity is working again. Thanks for your patience.
- identified Dec 12, 2025, 06:37 PM UTC
Unfortunately the issue of videos not uploading to Activity has returned. We understand why and are working to get a permanent fix in place.
- resolved Dec 14, 2025, 05:38 PM UTC
Closing Maintenance