Jobvite incident

Resume upload and parsing failing

Ongoing since 08:15 PM UTC, affecting Career Sites and ATS - Candidates.

identified Nov 04, 2026, 09:36 PM UTC

We have identified the root cause affecting ATS - Candidates and Career Sites. Mitigation is currently in progress. Next update: 5:34 PM ET or sooner.

Started
Nov 04, 2026, 08:15 PM UTC
Resolved
Ongoing
Duration
● 1h 30m
Detected by Pingoru
Nov 04, 2026, 08:15 PM UTC

Affected components

Career SitesATS - Candidates

Update timeline

  1. investigating Nov 04, 2026, 08:15 PM UTC

    We are investigating an issue affecting ATS - Candidates and Career Sites. Users may experience errors when uploading resumes, and candidate details are not being filled in automatically from the resume, when adding candidates or applying through career sites. Candidates can still be added by entering their information manually. Start time: approximately 4:40 AM ET. Next update: 4:11 PM ET or sooner.

  2. identified Nov 04, 2026, 09:36 PM UTC

    We have identified the root cause affecting ATS - Candidates and Career Sites. Mitigation is currently in progress. Next update: 5:34 PM ET or sooner.

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