Jobvite incident

Jobvite Onboarding Portal - Interruption in Service

Resolved after 22 hours 23 minutes, affecting Onboard, on May 9, 2024.

postmortem Jun 11, 2024, 04:29 PM UTC

On Thursday, May 9 at 3:04 AM -10:19 AM Jobseekers/New Hires could not access the New Hire Portal. Our engineers through investigation and troubleshooting pointed to an angular JS module was not loading resulting in users not being able to access the new hire portal. The issue was resolved via reverting the previous release. We then re-deployed the release incorporating the referenced scenario with no further issue. To mitigate this situation from occurring in the future and reduce the risk of a future impact, we have incorporated the test case and ongoing review of our test scenarios to help improve the quality of our releases moving forward.

Started: May 09, 2024, 01:24 PM UTC
Resolved: May 10, 2024, 11:48 AM UTC
Duration: 22h 23m
Detected by Pingoru: May 09, 2024, 01:24 PM UTC

Affected components

Onboard

Update timeline

investigating May 09, 2024, 01:24 PM UTC

There is currently an issue affecting new hires from completing their tasks in Jobvite Onboarding. Our Engineers are actively investing the issue.
monitoring May 09, 2024, 06:24 PM UTC

A fix has been implemented and we are monitoring the results.
resolved May 10, 2024, 11:48 AM UTC

This incident has been resolved.
postmortem Jun 11, 2024, 04:29 PM UTC

On Thursday, May 9 at 3:04 AM -10:19 AM Jobseekers/New Hires could not access the New Hire Portal. Our engineers through investigation and troubleshooting pointed to an angular JS module was not loading resulting in users not being able to access the new hire portal. The issue was resolved via reverting the previous release. We then re-deployed the release incorporating the referenced scenario with no further issue. To mitigate this situation from occurring in the future and reduce the risk of a future impact, we have incorporated the test case and ongoing review of our test scenarios to help improve the quality of our releases moving forward.

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