Jobvite incident
Recruitment Marketing - Apply - Resume Parsing Service Errors
Resolved after 13 hours 47 minutes, affecting Apply and ATS - Candidates, on May 19, 2024.
The issue impacting Resume Parsing has been resolved. The incident occurred from Saturday, May 18th at 4:49 AM to Sunday at May 19th at 11:19 AM PST. There should be no further impact at this time, but please reach out to our Support team if any additional assistance is needed.
Affected components
Update timeline
- investigating May 19, 2024, 05:12 AM UTC
Our teams identified an issue with our Resume Parsing Service where some languages may fail to parse or may have degraded quality. Additional updates will be provided as we work towards a resolution.
- investigating May 19, 2024, 05:31 PM UTC
Candidates applying in Jobvite ATS are seeing long waits when uploading resumes. We are continuing to investigate these issues.
- resolved May 19, 2024, 07:00 PM UTC
The issue impacting Resume Parsing has been resolved. The incident occurred from Saturday, May 18th at 4:49 AM to Sunday at May 19th at 11:19 AM PST. There should be no further impact at this time, but please reach out to our Support team if any additional assistance is needed.
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