JobAdder experienced a critical incident on August 7, 2026 affecting AU1 and AU2 and 1 more component, lasting 3d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 07, 2026, 08:11 AM UTC
From 12:30 PM to 2:25 PM (Sydney time) on 7 August 2026, our development team identified and has since resolved an issue where an incorrect "from" email address was briefly applied to certain emails sent via the JobAdder system. All emails sent from the JobAdder system after the impacted period will have the correct "from" email address applied to them. Not all emails sent during this timeframe were impacted and we are working urgently to identify any affected emails. We encourage you to review emails sent from your account during the impacted window. If you identify any emails which include the wrong “From” email address, please contact our support team ([email protected]) and send through those details as this will help with our investigation. If you have details of the incorrect "from" email address, could you please send this through as it will help with our investigation. August 7, 2026 23:10 AEST
- investigating Aug 07, 2026, 08:11 AM UTC
From 12:30 PM to 2:25 PM (Sydney time) on 7 August 2026, our development team identified and has since resolved an issue where an incorrect "from" email address was briefly applied to certain emails sent via the JobAdder system. All emails sent from the JobAdder system after the impacted period will have the correct "from" email address applied to them. Not all emails sent during this timeframe were impacted and we are working urgently to identify any affected emails. We encourage you to review emails sent from your account during the impacted window. If you identify any emails which include the wrong “From” email address, please contact our support team ([email protected]) and send through those details as this will help with our investigation. If you have details of the incorrect "from" email address, could you please send this through as it will help with our investigation.
- monitoring Aug 07, 2026, 01:10 PM UTC
Impact Update: Following further investigation, our team has confirmed that the issue was limited to the following email types sent on the 7th August between 12:30 and 14:25 Sydney time. -Bulk emails (messages sent to 20 or more recipients at once) -Emails processed via JobAdder’s Event Scheduling feature. Please note this issue has been resolved and all emails will be sent correctly from JobAdder. August 10, 2026 18:58 AEST
- monitoring Aug 07, 2026, 01:10 PM UTC
Impact Update: Following further investigation, our team has confirmed that the issue was limited to the following email types sent on the 7th August between 12:30 and 14:25 Sydney time. -Bulk emails (messages sent to 20 or more recipients at once) -Emails processed via JobAdder’s Event Scheduling feature. Please note this issue has been resolved and all emails will be sent correctly from JobAdder.
- resolved Aug 10, 2026, 08:58 AM UTC
Our team have proactively notified all individual JobAdder users who were impacted during this incident. Back to current status Status History Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close Subscribe to receive status updates in Slack Slack channel ID Find the channel ID: Select the channel in your Slack workspace. The channel ID is displayed in the browser URL. Example: https://app.slack.com/client/T04SJBK1C/ C03SKGJ1P Email address Close Manage Subscription Manage Existing Subscription Create New Subscription