Ongoing since 10:23 AM UTC, affecting Joan Portal (portal.getjoan.com) and Joan Admin Interface and 1 more.
The MyJoan Portal at my.getjoan.com is back online and the service is recovering. We are monitoring the service closely and investigating the root cause.
Affected components
Update timeline
- identified Nov 12, 2026, 10:23 AM UTC
We are currently experiencing an outage affecting the MyJoan Portal at my.getjoan.com. Users may be unable to log in or access the portal. Our team is actively investigating the issue and working to restore service as quickly as possible. We will share an update here as soon as we have more information. We apologize for the inconvenience.
- monitoring Nov 12, 2026, 11:11 AM UTC
The MyJoan Portal at my.getjoan.com is back online and the service is recovering. We are monitoring the service closely and investigating the root cause.
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