Jive Software incident

Jive Instances not Accessible

Critical Resolved View vendor source →

Jive Software experienced a critical incident on September 4, 2025 affecting Jive Cloud EU Region, lasting 5h 7m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2025, 03:37 AM UTC
Resolved
Sep 04, 2025, 08:44 AM UTC
Duration
5h 7m
Detected by Pingoru
Sep 04, 2025, 03:37 AM UTC

Affected components

Jive Cloud EU Region

Update timeline

  1. investigating Sep 04, 2025, 03:37 AM UTC

    We are aware of an issue where customers are not able to access their Jive instances and are actively investigating this.

  2. monitoring Sep 04, 2025, 06:03 AM UTC

    A fix has been implemented and we are monitoring the same.

  3. resolved Sep 04, 2025, 08:44 AM UTC

    A permanent fix has been introduced successfully, and the issue has subsequently been resolved. Please let us know if you still encounter any issues through the usual channels.