Jira Software Outage History

Jira Software had 61 outages in the last 2 years totaling 129h 47m of downtime — averaging 2.5 incidents per month.

There were 61 Jira Software outages since June 24, 2025 totaling 129h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://jira-software.status.atlassian.com

Major September 4, 2025

Users receiving 'something went wrong' or 'Hash MHHY91' Error messages when using Apps

Detected by Pingoru: Sep 04, 2025, 12:53 AM UTC
Resolved: Sep 08, 2025, 05:49 AM UTC
Duration: 4d 4h

Affected: Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira

Timeline · 5 updates

investigating Sep 04, 2025, 12:53 AM UTC

We are aware of some users currently receiving error messages such as 'something went wrong' or 'Hash MHHY91' when attempting to access 3rd party Apps. Our team is investigating with urgency and we will provide an update as soon as possible.
investigating Sep 04, 2025, 05:02 AM UTC

Our team is continuing to investigate this issue. We will provide further updates when available.
identified Sep 04, 2025, 07:45 AM UTC

We have identified the issue that might happen after multiple page refreshes. A temporary workaround for users is to avoid performing a full page refresh; instead, try switching between different tabs within the interface to reload third-party applications. Our team is actively working on fixing this issue and will provide updates as soon as more information becomes available.
monitoring Sep 04, 2025, 03:11 PM UTC

We have implemented a mitigation for the issue affecting access to 3rd party Apps. At this time, services are operating as expected and we are closely monitoring the situation to ensure continued stability. We will provide further updates if there are any changes.
resolved Sep 08, 2025, 05:49 AM UTC

Our team has continued to monitor the errors relating to accessing Apps and we are now satisfied that this issue is fully resolved.

Read the full incident report →

Notice August 22, 2025

Delays in automation rules execution

Detected by Pingoru: Aug 22, 2025, 09:49 AM UTC
Resolved: Aug 22, 2025, 02:21 PM UTC
Duration: 4h 32m

Timeline · 3 updates

investigating Aug 22, 2025, 09:49 AM UTC

We are investigating cases of degraded performance for automation triggers in Jira Service Management and Jira Cloud customers. We will provide more details within the next hour.
identified Aug 22, 2025, 12:07 PM UTC

We continue to work on resolving the delay in automation rules for Jira Service Management and Jira. We have identified the root cause and expect recovery shortly.
resolved Aug 22, 2025, 02:21 PM UTC

Between09:13 am UTC to 01:58 pm UTC, we experienced delays in Automation rules execution for Jira Service Management and Jira. The issue has been resolved and the service is operating normally.

Read the full incident report →

Major August 13, 2025

Users experiencing issues loading Kanban boards in Jira

Detected by Pingoru: Aug 13, 2025, 04:17 AM UTC
Resolved: Aug 13, 2025, 04:45 AM UTC
Duration: 28m

Affected: Viewing contentCreate and edit

Timeline · 2 updates

investigating Aug 13, 2025, 04:17 AM UTC

We are aware of an issue some users are experiencing an issue where Kanban boards failing to load and presenting a 'Something went wrong' error message. We are investigating with urgency and will provide an update as soon as possible.
resolved Aug 13, 2025, 04:45 AM UTC

The issue relating to a 'Something went wrong' error message appearing on Kanban boards should now be resolved. For any users that are still experiencing the issue please ensure that you refresh your browser window multiple times which should restore the board functionality.

Read the full incident report →

Major August 7, 2025

Custom Fields loses values after submission on Global Issue Create Screen

Detected by Pingoru: Aug 07, 2025, 10:25 PM UTC
Resolved: Aug 08, 2025, 12:18 PM UTC
Duration: 13h 53m

Affected: Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira

Timeline · 5 updates

investigating Aug 07, 2025, 10:25 PM UTC

We are aware of the fact that customers are facing issues with using Forge app created custom fields. The issue is that the the data selected or typed in the field is cleared when the focus is lost. However, even though the data looks like it is no longer present, the system has still stored it. Therefore, as a workaround, users can ignore the fact that the data is no longer visible and Click Issue create anyway. We are actively looking into the root cause to remediate this issue promptly.
identified Aug 07, 2025, 11:57 PM UTC

We continue to work on resolving the functionality impacted for Forge custom fields on Jira Work Management and Jira. We have identified the root cause and expect recovery shortly.
identified Aug 08, 2025, 05:08 AM UTC

Our intended resolution for the issue impacting Forge custom fields on Jira Work Management and Jira is taking longer than expected. Our team is continuing to work on this issue with urgency and we will provide an update as soon as possible.
identified Aug 08, 2025, 09:16 AM UTC

Our team continues to work on restoring full functionality. The fix is currently being deployed across all regions. Some users can already start noticing improvements. The next update will be provided as soon as the issue is fully resolved.
resolved Aug 08, 2025, 12:18 PM UTC

Between 02:00 am UTC and 11:57 am UTC, we experienced issues with custom fields created by the Forge app for Jira Work Management and Jira. The issue has been resolved, and the service is now operating normally.

Read the full incident report →

Minor August 4, 2025

Product invitation emails not being correctly sent to users

Detected by Pingoru: Aug 04, 2025, 11:44 PM UTC
Resolved: Aug 05, 2025, 04:19 AM UTC
Duration: 4h 34m

Affected: Administration

Timeline · 2 updates

investigating Aug 04, 2025, 11:44 PM UTC

Our team is aware of issues with users not currently receiving product invitation emails as expected. We are investigating with urgency and will provide an update as soon as possible. Please note that invitations within the product are still successful, only the email notifications are currently impacted.
resolved Aug 05, 2025, 04:19 AM UTC

Between 2025-08-03T21:34 and 2025-08-05T03:43 UTC some users would not have received the emails for product invitations. The change that caused these emails to stop being sent has been rolled back. New invitation emails should now be sent correctly for all products. For users that were impacted by this issue, re-submitting their invitation will also re-send the email to them if required.

Read the full incident report →

Minor July 30, 2025

Degraded experience adding and accessing media attachments

Detected by Pingoru: Jul 30, 2025, 07:10 AM UTC
Resolved: Jul 30, 2025, 07:31 AM UTC
Duration: 21m

Affected: Viewing contentCreate and edit

Timeline · 2 updates

investigating Jul 30, 2025, 07:10 AM UTC

We are investigating an issue causing a degraded experience when adding attachments or accessing existing media content.
resolved Jul 30, 2025, 07:31 AM UTC

We have resolved the issue impacting adding/accessing media attachments across products. We will continue to monitor the situation.

Read the full incident report →

Minor July 30, 2025

Degraded experience adding and accessing attachments for issues

Detected by Pingoru: Jul 30, 2025, 07:02 AM UTC
Resolved: Jul 30, 2025, 08:15 AM UTC
Duration: 1h 13m

Affected: Viewing contentCreate and edit

Timeline · 2 updates

investigating Jul 30, 2025, 07:02 AM UTC

We are investigating an issue causing a degraded experience when adding attachments or accessing existing media content.
resolved Jul 30, 2025, 08:15 AM UTC

We have resolved this issue and are continuing to monitor the situation.

Read the full incident report →

Major July 15, 2025

Issues loading Jira pages for some users

Detected by Pingoru: Jul 15, 2025, 01:26 AM UTC
Resolved: Jul 15, 2025, 02:00 AM UTC
Duration: 34m

Affected: Viewing content

Timeline · 2 updates

investigating Jul 15, 2025, 01:26 AM UTC

We are aware of some users experiencing errors when attempting to load pages within Jira such as Your Work, Projects and Settings. Our team is investigating with urgency and we will provide an update as soon as possible.
resolved Jul 15, 2025, 02:00 AM UTC

Our team identified an issue that was intermittently causing pages to load as blank for some users between 00:22 UTC and 01:45 UTC. Our team has now deployed a fix and this issue is resolved. We apologise for any inconvenience caused by this issue.

Read the full incident report →

Major July 10, 2025

Intermittent failure in Forge app invocation

Detected by Pingoru: Jul 10, 2025, 08:32 AM UTC
Resolved: Jul 10, 2025, 08:55 AM UTC
Duration: 22m

Affected: Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira

Timeline · 2 updates

monitoring Jul 10, 2025, 08:32 AM UTC

We are investigating reports of intermittent errors for some Confluence, Jira Work Management, Jira Service Management, Jira, and Compass Cloud customers failing invocation, mostly scheduled triggers and smart links from 5:44 am UTC to 7:44 am UTC. We have put mitigations in place, and the errors have receded. We are monitoring the incident resolution. Customers will sometimes see errors in app functionality during this time and scheduled triggers might not work. We have replayed the scheduled triggers.
resolved Jul 10, 2025, 08:55 AM UTC

Between 10th July 5:44 am UTC to 7:44 am UTC, we experienced intermittent failure in some app funstionality(smart links, scheduled triggers) for Confluence, Jira Work Management, Jira Service Management, Jira, and Compass. The issue has been resolved and the service is operating normally. All scheduled triggers has been replayed.

Read the full incident report →

Major June 25, 2025

Issues affecting user syncing, Atlassian Administration

Detected by Pingoru: Jun 25, 2025, 09:38 AM UTC
Resolved: Jun 25, 2025, 10:57 AM UTC
Duration: 1h 19m

Affected: Administration

Timeline · 4 updates

investigating Jun 25, 2025, 09:38 AM UTC

We are investigating reports of errors loading Users and Groups pages in Atlassian Administration, and errors affecting user IDP syncing. We will provide more details once we identify the root cause.
identified Jun 25, 2025, 10:21 AM UTC

We continue to work on resolving the user syncing functionality for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. We have identified the root cause and expect recovery shortly.
monitoring Jun 25, 2025, 10:41 AM UTC

We have identified the root cause of the issue and have mitigated the problem. We are now monitoring closely.
resolved Jun 25, 2025, 10:57 AM UTC

Between 07:40 UTC and 10:31 UTC, we experienced issues affecting user syncing in Atassian Administration. This affected Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. The issue has been resolved and the service is operating normally.

Read the full incident report →

Major June 24, 2025

Users unable to open their Jira cloud products

Detected by Pingoru: Jun 24, 2025, 12:03 PM UTC
Resolved: Jun 24, 2025, 01:36 PM UTC
Duration: 1h 33m

Affected: Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira

Timeline · 2 updates

investigating Jun 24, 2025, 12:03 PM UTC

We are investigating an issue where multiple customers are unable to open their Jira cloud products. We will provide additional updates within the next hour.
resolved Jun 24, 2025, 01:36 PM UTC

The issue affecting Jira access, which occurred between June 24th 9:55 AM UTC and 11:08 AM UTC due to a service scaling problem, has been resolved, and the incident is now closed.

Read the full incident report →