Jira Software incident

Some users experiencing 'Something went wrong error' message in Jira and JSM

Jira Software experienced a major incident on October 27, 2025 affecting Viewing content and Create and edit and 1 more component, lasting 22m. The incident has been resolved; the full update timeline is below.

Started: Oct 27, 2025, 03:00 AM UTC
Resolved: Oct 27, 2025, 03:23 AM UTC
Duration: 22m
Detected by Pingoru: Oct 27, 2025, 03:00 AM UTC

Affected components

Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignup

Update timeline

investigating Oct 27, 2025, 03:00 AM UTC

We are aware that some customers using Jira Software or Jira Service Management are experiencing issues including 'something went wrong' errors with various functionalities such as viewing boards, issues, and creating issues. Our team is investigating with urgency and we will provide an update within an hour.
resolved Oct 27, 2025, 03:23 AM UTC

Our team identified a problematic feature release that was causing the 'something went wrong' errors to appear within Jira and Jira Service Management. We disabled the feature that was causing this issue and normal services within Jira and Jira Service Management are now fully restored.