Jira Software incident

Forge Custom Fields loses value after submission on Issue Create Screen

Major Resolved View vendor source →

Jira Software experienced a major incident on November 20, 2025 affecting Create and edit, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2025, 08:31 PM UTC
Resolved
Nov 20, 2025, 10:00 PM UTC
Duration
1h 29m
Detected by Pingoru
Nov 20, 2025, 08:31 PM UTC

Affected components

Create and edit

Update timeline

  1. identified Nov 20, 2025, 08:31 PM UTC

    We understand that Users are experiencing issues with Forge Custom Fields not retaining selected values on Issue Create Screen. We have identified the root cause and actively working on deploying a fix. Issue start time: 2025-11-20T07:00

  2. resolved Nov 20, 2025, 10:00 PM UTC

    On 20 November 2025, affected Jira users may have experienced some service disruption for Forge custom fields on Jira issue create. The issue has now been resolved, and the service is operating normally for all affected customers.