Jira Service Management incident
Degraded performance of Jira Automation rules
Resolved after 1 hour 19 minutes, affecting Jira Service Management Web and Service Portal and 1 more, on July 20, 2026.
On July 20, 2026, some Jira and Jira Service Management users may have experienced performance degradation of automation rule executions. The issue has now been resolved, and the service is operating normally for all affected customers.
Affected components
Update timeline
- investigating Jul 20, 2026, 04:03 PM UTC
We are actively investigating reports of performance degradation affecting Automation rules for Jira and Jira Service Management. We will share updates here as more information is available.
- identified Jul 20, 2026, 04:58 PM UTC
We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. We are currently seeing signs of improvements, however, affected users may experience delays in Jira and Jira Service management Automation rule executions. We'll continue to share additional updates here as more information is available.
- resolved Jul 20, 2026, 05:23 PM UTC
On July 20, 2026, some Jira and Jira Service Management users may have experienced performance degradation of automation rule executions. The issue has now been resolved, and the service is operating normally for all affected customers.
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