Jira Service Management incident
Jira Platform Incident - viewIssue and createIssue Service Disruption
Jira Service Management experienced a major incident on October 27, 2025 affecting Jira Service Management Web, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 27, 2025, 04:33 PM UTC
Impact Jira Software users are experiencing service degradation in viewIssue and createIssue. This issue affects multiple regions, with noticeable impacts on user functionalities across these experiences. This is potentially affecting Jira Service Management and Jira Work Management. Next Steps - The team is investigating and further communications will be provided in 60 minutes.
- resolved Oct 27, 2025, 05:50 PM UTC
Between 15:09 UTC to 17:16 UTC, some customers experienced partial outage for Jira Work Management, Jira Service Management, and Jira viewIssue, createIssue and editIssue caused by a faulty code rollout. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The root cause is still being investigated and will be provided in the post incident review. The conditions that cause the errors are being addressed and we're actively working on a permanent fix. The issue has been resolved and the services are operating normally.