Jira Service Management incident

Degraded Performance for Some Jira Users

Minor Resolved View vendor source →

Jira Service Management experienced a minor incident on December 1, 2025 affecting Jira Service Management Web and Service Portal and 1 more component, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Dec 01, 2025, 05:25 PM UTC
Resolved
Dec 01, 2025, 06:26 PM UTC
Duration
1h
Detected by Pingoru
Dec 01, 2025, 05:25 PM UTC

Affected components

Jira Service Management WebService PortalOpsgenie Incident FlowOpsgenie Alert FlowOpsgenie Incident FlowOpsgenie Alert FlowJira Service Management Email RequestsAuthentication and User ManagementPurchasing & LicensingSignup

Update timeline

  1. investigating Dec 01, 2025, 05:25 PM UTC

    We are investigating an incident affecting Jira Work Management, Jira, and Jira Service Management. We will provide updates via Statuspage shortly. The ability to view issues and boards is experiencing degraded performance for some users. Customers may notice a slowdown in accessing these functionalities.

  2. investigating Dec 01, 2025, 05:26 PM UTC

    We are still investigating an issue with functionality that is mainly affected by Sandboxes and impacting some Jira Work Management, Jira Service Management, and Jira Cloud customers. We will provide more details within 2 hours.

  3. investigating Dec 01, 2025, 05:30 PM UTC

    We are still investigating an issue with functionality that is mainly affected by Sandboxes and impacting some Jira Work Management, Jira Service Management, and Jira Cloud customers. We will provide more details within 2 hours.

  4. investigating Dec 01, 2025, 06:26 PM UTC

    We are still investigating an issue with functionality that is mainly affected by Sandboxes and impacting some Jira Work Management, Jira Service Management, and Jira Cloud customers. We will provide more details within 2 hours.

  5. resolved Dec 01, 2025, 06:26 PM UTC

    Impact Jira Software users experienced degraded performance affecting their ability to view issues and boards. Users may have encountered an error or slowdown during this time. Current Status The situation is currently mitigated due to actions taken on the affected systems, leading to a stabilization of services. Next Steps The team is actively monitoring the systems.