Jira Service Management incident
Linked worked item functionality is broken, if the work item contains an attachment.
Resolved after 2 hours 16 minutes, affecting Jira Service Management Web and Service Portal and 1 more, on December 5, 2025.
On December 5th, 2025, Jira Service Management users may have experienced an error when creating linked work items that included an attachment. The issue has now been resolved, and the service is operating normally for all affected customers.
Affected components
Update timeline
- monitoring Dec 05, 2025, 01:16 PM UTC
We are currently investigating an issue where users encounter a Something Went Wrong error when creating a Linked Work Item that includes an attachment. Our engineering team is in the process of deploying the fix to production, and the ETA is 9hours from now. We apologize for the inconvenience and will provide updates as soon as more information becomes available. Thank you for your patience. Next Steps: The team will continue to monitor the situation until the hotfix is fully rolled out. Follow-up communications will be sent once the hot fix is fully rolled out.
- resolved Dec 05, 2025, 03:32 PM UTC
On December 5th, 2025, Jira Service Management users may have experienced an error when creating linked work items that included an attachment. The issue has now been resolved, and the service is operating normally for all affected customers.
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