Jira Service Management experienced a minor incident on January 20, 2026 affecting Jira Service Management Web and Service Portal and 1 more component, lasting 3h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 20, 2026, 07:10 PM UTC
Impact Users of the Assets product are experiencing intermittent accessibility issues, resulting in gateway timeouts and internal server errors. These technical disruptions are causing difficulties in performing queries, which may manifest as slow performance or failure to load certain pages, particularly those involving schemas. This issue affects related features that depend on the Assets product, such as specific custom fields and automation processes. Current Status The support teams are actively working to diagnose the issue and are focused on identifying the underlying problems causing the disruption. Efforts are ongoing to restore normal service levels and minimize any further inconvenience to users. Next Steps The incident team is continuing its investigation to determine the full extent of the impact and to identify effective resolutions. Further communications will be issued in 60 minutes or when significant progress is made.
- investigating Jan 20, 2026, 08:08 PM UTC
We continue to investigate the issue, and next communication will be issued in 60 minutes, or sooner if a significant milestone is achieved.
- monitoring Jan 20, 2026, 09:14 PM UTC
The performance degradation of Assets has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor performance closely to confirm stability.
- resolved Jan 20, 2026, 11:09 PM UTC
On January 20, 2026, some customers may have experienced performance degradation of Assets. The issue has now been resolved, and the service is operating normally for all affected customers.