Resolved after 2 hours 2 minutes, affecting Jira Service Management Web and Service Portal and 1 more, on January 22, 2026.
On January 22, 2026, affected Jira Service Management users may have experienced some service disruption where assets were not loading, affecting their interactions with service management functionality. The issue has now been resolved, and the service is operating normally for all affected customers.
Affected components
Update timeline
- investigating Jan 22, 2026, 02:44 PM UTC
Jira Service Management users are currently experiencing an issue where assets are not loading, affecting their interactions with service management functionality. We are currently investigating the issue, and the next update will be shared in 60 minutes or sooner
- identified Jan 22, 2026, 03:41 PM UTC
We have identified the cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience issue where assets are not loading, affecting their interactions with service management functionality. We will continue to share additional updates here as more information becomes available.
- monitoring Jan 22, 2026, 04:32 PM UTC
The issue has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor closely to confirm stability.
- resolved Jan 22, 2026, 04:47 PM UTC
On January 22, 2026, affected Jira Service Management users may have experienced some service disruption where assets were not loading, affecting their interactions with service management functionality. The issue has now been resolved, and the service is operating normally for all affected customers.
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