Resolved after 42 minutes, affecting Jira Service Management Web and Service Portal and 1 more, on January 27, 2026.
Deployment of the fix is completed and services are back to normal. This issue is resolved.
Affected components
Update timeline
- investigating Jan 27, 2026, 11:07 AM UTC
We understand that some of our customers are facing intermittent issues with Assets. Our team is investigating the issue. We will update you on the progress within 60 minutes or sooner.
- identified Jan 27, 2026, 11:33 AM UTC
The incident has affected the Assets product, leading users encountering intermittent unavailability. Our team has identified the cause of the issue and deployed fix for the same. We see that the error rate has decreased, and the team is actively monitoring to ensure further stability. Further updates will follow in 60 minutes or upon significant progress.
- resolved Jan 27, 2026, 11:49 AM UTC
Deployment of the fix is completed and services are back to normal. This issue is resolved.
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Amazon Web Services