Jira Service Management incident
Disrupted JIRA and JSM availability
Jira Service Management experienced a critical incident on February 6, 2026 affecting Jira Service Management Web and Service Portal and 1 more component, lasting 9h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 06, 2026, 08:24 PM UTC
We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Some users in us-east-1 region may not be able to access Jira and JSM. We will continue to share additional updates here as more information is available.
- identified Feb 06, 2026, 08:24 PM UTC
Impact The incident is affecting users of the Jira product, resulting in connection failures in specific impacted areas. Customers might be experiencing difficulties accessing or operating certain features within Jira due to this disruption. Current Status Our teams are actively addressing the situation, with restoration activities underway. Key efforts include initiating a point-in-time recovery to restore service as efficiently as possible. Next Steps The incident response team is focusing on the recovery process to resolve the issue. Further communication will be provided in 30 minutes.
- identified Feb 06, 2026, 08:26 PM UTC
We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Some users in us-east-1 region might not be able to access Jira and JSM. We will continue to share additional updates here as more information is available.
- identified Feb 06, 2026, 10:33 PM UTC
Our teams are diligently working on a mitigation. Some users in us-east-1 region may not be able to access JIRA and JSM. We will continue to share additioanl updates here as more information is available.
- identified Feb 07, 2026, 02:22 AM UTC
Our teams are in final stages of mitigation. During this time, some users in us-east-1 region may not be able to access JIRA and JSM. We will continue to share additional updates here as more information is available.
- identified Feb 07, 2026, 03:43 AM UTC
Our teams have restored access for most users in us-east-1 region, and continue to work diligently towards full mitigation.
- monitoring Feb 07, 2026, 05:28 AM UTC
The issue has now been resolved, and services are operating normally for all affected customers. We will continue to monitor closely to confirm stability.
- resolved Feb 07, 2026, 05:38 AM UTC
On February 6, 2026, JIRA and JSM experienced a disruption, and services were unavailable to affected users. The issue has now been resolved, and the service is operating normally for all affected customers.