Jira Service Management incident
Atlassian Assist in Jira Service Management is currently unavailable.
Jira Service Management experienced a critical incident on February 26, 2026 affecting Assist, lasting 5h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 26, 2026, 01:22 PM UTC
Atlassian Assist in Jira Service Management is currently unavailable. We are actively investigating the problem. We will share updates here as more information in next 60 mins or sooner.
- investigating Feb 26, 2026, 02:25 PM UTC
We are still actively investigating this issue and working to restore Atlassian Assist in Jira Service Management. We will share another update here within the next 2 hours or sooner.
- investigating Feb 26, 2026, 04:21 PM UTC
We continue to investigate the issue, and will share an update within next 2 hours or sooner.
- identified Feb 26, 2026, 06:05 PM UTC
We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience Atlassian Assist unavailability in JSM. We will continue to share additional updates here as more information is available.
- monitoring Feb 26, 2026, 06:33 PM UTC
The issue has now been resolved, and services are operating normally for all affected customers. We will continue to monitor closely to confirm stability.
- resolved Feb 26, 2026, 06:55 PM UTC
On February 26, 2026, JSM experienced a disruption, and Atlassian Assist service was unavailable to affected users. The issue has now been resolved, and the service is operating normally for all affected customers.