Atlassian Assist in Jira Service Management is currently unavailable.

Update timeline

1. investigating Feb 26, 2026, 01:22 PM UTC

   Atlassian Assist in Jira Service Management is currently unavailable. We are actively investigating the problem. We will share updates here as more information in next 60 mins or sooner.

2. investigating Feb 26, 2026, 02:25 PM UTC

   We are still actively investigating this issue and working to restore Atlassian Assist in Jira Service Management. We will share another update here within the next 2 hours or sooner.

3. investigating Feb 26, 2026, 04:21 PM UTC

   We continue to investigate the issue, and will share an update within next 2 hours or sooner.

4. identified Feb 26, 2026, 06:05 PM UTC

   We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience Atlassian Assist unavailability in JSM. We will continue to share additional updates here as more information is available.

5. monitoring Feb 26, 2026, 06:33 PM UTC

   The issue has now been resolved, and services are operating normally for all affected customers. We will continue to monitor closely to confirm stability.

6. resolved Feb 26, 2026, 06:55 PM UTC

   On February 26, 2026, JSM experienced a disruption, and Atlassian Assist service was unavailable to affected users. The issue has now been resolved, and the service is operating normally for all affected customers.