Jira Service Management incident
Automation events delayed for some customers in the APAC region
Jira Service Management experienced a major incident on March 10, 2026 affecting Jira Service Management Web and Service Portal and 1 more component, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 10, 2026, 12:06 AM UTC
We are aware of customers experiencing delays with their automations within Jira, Jira Service Management, Jira Work Management, Jira Product Discovery and Confluence. Our team is investigating with urgency and we will provide an update within one hour.
- identified Mar 10, 2026, 12:15 AM UTC
Our team has now identified the cause of this issue relating to delayed automation events and has put a hotfix in place to help restore automation performance. We will continue to monitor performance as the backlog of issues is now being processed.
- monitoring Mar 10, 2026, 12:51 AM UTC
The performance degradation of automations has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor performance closely to confirm stability.
- resolved Mar 10, 2026, 12:59 AM UTC
On 9 March UTC, Automation users in the APAC region may have experienced performance degradation within Jira, Jira Product Discovery, Jira Service Management, Jira Work Management, Confluence. The issue has now been resolved, and the service is operating normally for all affected customers.