Jira Service Desk incident
Lookup Objects in Automation for Jira Service Management are not functioning
Jira Service Desk experienced a major incident on May 6, 2026 affecting Automation for Jira, lasting 1h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 06, 2026, 09:35 AM UTC
We are investigating reports of lookup objects in Automation for Jira Service Management are not functioning as expected. Our engineering teams are actively investigating and working to resolve the issue. We will provide further updates in next 1 hour.
- monitoring May 06, 2026, 10:18 AM UTC
A fix has been implemented to address the failures observed in the lookup objects within JSM Automation. We are actively monitoring the situation to ensure stability. We will share the final update within next 1 hour.
- resolved May 06, 2026, 11:17 AM UTC
The issue causing failures in the lookup objects within JSM Automation has been resolved. A fix was implemented to address the problem and the service is now operating normally for all affected customers.