Jira Service Desk incident

Some users experiencing 'Something went wrong error' message in Jira and JSM

Major Resolved View vendor source →

Jira Service Desk experienced a major incident on October 27, 2025 affecting Jira Service Management Web and Service Portal and 1 more component, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Oct 27, 2025, 03:00 AM UTC
Resolved
Oct 27, 2025, 03:23 AM UTC
Duration
22m
Detected by Pingoru
Oct 27, 2025, 03:00 AM UTC

Affected components

Jira Service Management WebService PortalOpsgenie Incident FlowOpsgenie Alert FlowOpsgenie Incident FlowOpsgenie Alert FlowJira Service Management Email RequestsAuthentication and User ManagementPurchasing & LicensingSignup

Update timeline

  1. investigating Oct 27, 2025, 03:00 AM UTC

    We are aware that some customers using Jira Software or Jira Service Management are experiencing issues including 'something went wrong' errors with various functionalities such as viewing boards, issues, and creating issues. Our team is investigating with urgency and we will provide an update within an hour.

  2. resolved Oct 27, 2025, 03:23 AM UTC

    Our team identified a problematic feature release that was causing the 'something went wrong' errors to appear within Jira and Jira Service Management. We disabled the feature that was causing this issue and normal services within Jira and Jira Service Management are now fully restored.