Users experiencing issues accessing multiple Atlassian products
Affected: Open projectsCreate and delete fieldsAdd/view data points ("Capture")
Jira Product Discovery Outage History
Jira Product Discovery is up right nowJira Product Discovery had 31 outages in the last 2 years totaling 293h 4m of downtime — averaging 1.3 incidents per month.
There were 31 Jira Product Discovery outages since June 3, 2024 totaling 293h 4m of downtime. Each is summarised below — incident details, duration, and resolution information.
Multiple Atlassian services are experiencing issues
Affected: Open projectsCreate and delete fieldsAdd/view data points ("Capture")
Timeline · 12 updates
Automation events delayed for some customers in the APAC region
Affected: Open projectsCreate and delete fieldsAdd/view data points ("Capture")
Timeline · 4 updates
- investigating Mar 10, 2026, 12:06 AM UTC
We are aware of customers experiencing delays with their automations within Jira, Jira Service Management, Jira Work Management, Jira Product Discovery and Confluence. Our team is investigating with urgency and we will provide an update within one hour.
- identified Mar 10, 2026, 12:15 AM UTC
Our team has now identified the cause of this issue relating to delayed automation events and has put a hotfix in place to help restore automation performance. We will continue to monitor performance as the backlog of issues is now being processed.
- monitoring Mar 10, 2026, 12:51 AM UTC
The performance degradation of automations has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor performance closely to confirm stability.
- resolved Mar 10, 2026, 12:59 AM UTC
On 9 March UTC, Automation users in the APAC region may have experienced performance degradation within Jira, Jira Product Discovery, Jira Service Management, Jira Work Management, Confluence. The issue has now been resolved, and the service is operating normally for all affected customers.
Degraded performance of Jira, JPD, and JSM in eu-west-1
Affected: Open projectsCreate and delete fieldsAdd/view data points ("Capture")
Timeline · 3 updates
- identified Jan 28, 2026, 06:12 PM UTC
We are actively investigating an issue affecting Jira, Jira Product Discovery, and Jira Service Management. Affected users may experience delayed issue data in some experiences, such as issue view. We will share updates here in one hour or as more information becomes available.
- identified Jan 28, 2026, 06:50 PM UTC
We are continuing to investigate an issue affecting Jira, Jira Product Discovery, and Jira Service Management. Affected users may experience delayed issue data in some experiences, such as issue view. We will share updates here in one hour or as more information becomes available.
- resolved Jan 28, 2026, 07:42 PM UTC
On Jan 28, 2026, Jira, Jira Product Discovery, and Jira Service Management users in eu-west-1 region may have experienced delays in viewing recently submitted updates on the web page and/or mobile apps. Updates continued to process successfully during the incident. There are no actions needed from customers. The issue has now been resolved, and the service is operating normally for all affected customers.
Degraded performance of Admin Hub, Atlassian Analytics, Confluence Cloud, Focus, Jira, Jira Product Discovery, Jira Service Management, and Rovo
Affected: Open projectsCreate and delete fieldsAdd/view data points ("Capture")
Timeline · 5 updates
- identified Dec 15, 2025, 04:16 PM UTC
We are actively investigating reports of performance degradation affecting Admin Hub, Atlassian Analytics, Confluence Cloud, Focus, Jira, Jira Product Discovery, Jira Service Management, and Rovo. We'll share updates here as more information is available.
- identified Dec 15, 2025, 04:26 PM UTC
We are actively investigating reports of performance degradation affecting Admin Hub, Atlassian Analytics, Confluence Cloud, Focus, Jira, Jira Product Discovery, Jira Service Management, Jira Work Management, and Rovo. We'll share updates here as more information is available.
- identified Dec 15, 2025, 04:47 PM UTC
We have identified the cause of the issue, and our teams are diligently working on mitigations. We're currently seeing signs of improvements. We'll continue to share additional updates here in 60 minutes or as more information becomes available.
- identified Dec 15, 2025, 05:47 PM UTC
Our teams are continuing to implement mitigations. Error rates have decreased across all products and we are seeing improvements. We will continue to provide updates here in 60 minutes or as more information becomes available.
- resolved Dec 15, 2025, 07:01 PM UTC
On December 15th, 2025, Admin Hub, Atlassian Analytics, Confluence Cloud, Ecosystem, Focus, Jira, Jira Product Discovery, Jira Service Management, and Rovo users in the prod-us-east region may have experienced performance degradations and errors on the web page and mobile apps. The issue has now been resolved, and the service is operating normally for all affected customers.
Atlassian Cloud Services impacted
Affected: Open projectsCreate and delete fieldsAdd/view data points ("Capture")
Timeline · 24 updates
Degraded performance to multiple Atlassian experiences
Affected: Open projectsCreate and delete fieldsAdd/view data points ("Capture")
Timeline · 5 updates
Degraded performance in Confluence and Jira for Microsoft Edge users
Affected: Open projectsCreate and delete fieldsAdd/view data points ("Capture")
Timeline · 6 updates
Users unable to open their Jira cloud products
Affected: Open projectsCreate and delete fieldsAdd/view data points ("Capture")
Timeline · 2 updates
- investigating Jun 24, 2025, 12:03 PM UTC
We are investigating an issue where multiple customers are unable to open their Jira cloud products. We will provide additional updates within the next hour.
- resolved Jun 24, 2025, 01:36 PM UTC
The issue affecting Jira access, which occurred between June 24th 9:55 AM UTC and 11:08 AM UTC due to a service scaling problem, has been resolved, and the incident is now closed.
Small cohort of customers are unable to access JPD
Affected: Open projectsCreate and delete fieldsAdd/view data points ("Capture")
Timeline · 2 updates
- investigating Jun 23, 2025, 12:42 PM UTC
We are investigating reports of Jira Product Discovery being unavailable for a small cohort of customers.
- resolved Jun 23, 2025, 01:25 PM UTC
The small cohort of Jira Product Discovery customers no longer face any issues in accessing their JPD Sites. We are implementing measures to prevent similar issues from occurring in the future.
Customers may experience delays receiving emails
Affected: Open projectsCreate and delete fieldsAdd/view data points ("Capture")
Timeline · 2 updates
- investigating Jun 04, 2025, 05:17 PM UTC
We were experiencing cases of degraded performance for outgoing emails from Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas and Compass Cloud customers. The system is recovering and mail is being processed normally as of 16:45 UTC. We will continue to monitor system performance and will provide more details within the next hour.
- resolved Jun 04, 2025, 05:59 PM UTC
Between 2025-06-04 14:11 UTC to 20:18 UTC, we experienced delays in delivering emails for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Compass. The issue has been resolved and the service is operating normally.
All Jira products experiencing degradations
Affected: Open projectsCreate and delete fieldsAdd/view data points ("Capture")
Timeline · 5 updates
Management of Apps is partially unavailable on different platforms
Affected: Open projectsCreate and delete fieldsAdd/view data points ("Capture")
Timeline · 4 updates
- investigating Apr 28, 2025, 11:59 AM UTC
We are currently experiencing partial unavailability in managing Forge apps on different Atlassian platforms. Such as apps lifecycle (installation, removals), developer console usage (including tunnelling), and the creation and deployment of Forge apps. Our team is working diligently to resolve this issue and restore services quickly. We are in the process of identifying the root cause and implementing the necessary fixes. Next updates in 1 hour.
- identified Apr 28, 2025, 12:55 PM UTC
We are currently experiencing partial unavailability in managing Forge apps on different Atlassian platforms, such as apps lifecycle (installation, removals), developer console usage (including tunneling), and the creation and deployment of Forge apps. We have identified the root cause and are in the process of mitigating the impact. We'll keep you posted with further updates. Next updates in 1 hour.
- monitoring Apr 28, 2025, 01:42 PM UTC
The issues causing the unavailability of related Forge apps capabilities on multiple Atlassian platforms have been resolved, and services are now operating normally for all impacted customers. We will continue to closely monitor for stability.
- resolved Apr 28, 2025, 04:12 PM UTC
Between 10:55 AM UTC to 13:15 PM UTC on April 28, 2025, we experienced partial unavailability in managing Forge apps; Such as lifecycle developer console usage, and the creation and deployment of Forge apps for Atlassian Partners, Jira Work Management, Jira, Atlassian Developer, Jira Product Discovery, Compass, and Atlassian Migrations. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The conditions that cause the bug have been addressed and we're actively working on a permanent fix. The issue has been resolved and the service is operating normally.
Automation Rule execution is delayed
Affected: Open projectsCreate and delete fieldsAdd/view data points ("Capture")
Timeline · 9 updates
Users experiencing issues loading some Dashboard widgets in Jira
Affected: Open projectsCreate and delete fieldsAdd/view data points ("Capture")
Timeline · 5 updates
- investigating Apr 16, 2025, 11:46 AM UTC
We are aware of users experiencing issues attempting to load Jira Dashboard widgets. Our team is investigating this issue with priority.
- identified Apr 16, 2025, 04:43 PM UTC
We continue to work on resolving the issue with loading certain Jira Dashboard widgets for Jira Work Management, Jira Service Management, and Jira Product Discovery. We have identified the root cause and expect recovery shortly. We will provide another update at 19:00 UTC.
- identified Apr 16, 2025, 07:00 PM UTC
We continue to work on resolving the issue with loading certain Jira Dashboard widgets for for Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery. We have identified the root cause and expect recovery shortly. We will provide another update at 22:00 UTC.
- identified Apr 16, 2025, 10:21 PM UTC
We continue to work on resolving the issue with loading certain Jira Dashboard widgets for for Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery. We have identified the root cause and are currently deploying fixes. We expect to complete the deployments by 23:00 UTC.
- resolved Apr 16, 2025, 10:57 PM UTC
Between 3:30 UTC to 23:00 UTC April 16, 2025, we experienced an issue with loading certain Jira Dashboard widgets for Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery. The issue has been resolved and the service is operating normally.
Some users are experiencing errors while creating new Jira and Confluence sites
Timeline · 2 updates
- investigating Mar 14, 2025, 06:54 PM UTC
We are investigating cases of errors for some users creating new sites. We will provide more details within the next hour.
- resolved Mar 14, 2025, 08:46 PM UTC
On March 14th, 2025, between 09:00 and 19:14 UTC, some customers experienced issues creating new sites. The errors occurring for some users during new site creation should now be resolved.
Jira Platform Connection Errors
Affected: Open projectsCreate and delete fieldsAdd/view data points ("Capture")
Timeline · 5 updates
- investigating Mar 06, 2025, 04:26 PM UTC
We are investigating reports of intermittent errors for some Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery Cloud customers. We will provide more details once we identify the root cause.
- investigating Mar 06, 2025, 05:33 PM UTC
We are continuing to investigate the root cause of the partial outage with that is impacting some Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery Cloud customers. We are applying mitigation to affected customers. We will provide more details within the next hour.
- investigating Mar 06, 2025, 11:19 PM UTC
Our team is continuing to investigate the issues relating to partial outage being experienced by some customers across Jira Work Management, Jira Service Management, Jira and Jira Product Discovery Cloud products. We will provide an update when more information relating to mitigating the issue is available.
- monitoring Mar 07, 2025, 02:40 AM UTC
Our team has implemented a fix for the connection errors that were being experienced across Jira Work Management, Jira Service Management, Jira and Jira Product Discovery Cloud products. We are continuing to monitor this change to ensure that the issue is mitigated.
- resolved Mar 07, 2025, 05:17 AM UTC
Our team has been monitoring this issue and can confirm that the errors that were previously occurring have now been resolved.
Jira is slow or inaccessible for some users
Affected: Open projectsCreate and delete fieldsAdd/view data points ("Capture")
Timeline · 4 updates
- investigating Feb 05, 2025, 10:44 AM UTC
We are investigating reports of intermittent errors for some Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery Cloud customers.
- monitoring Feb 05, 2025, 11:10 AM UTC
We have identified the root cause of the intermittent errors and have mitigated the problem. We are now monitoring this closely.
- monitoring Feb 06, 2025, 09:33 AM UTC
We continue to monitor the mitigation measures implemented to address the intermittent errors reported.
- resolved Feb 06, 2025, 09:45 PM UTC
Between 05/Feb/25 2:30 PM UTC and 05/Feb/25 3:28 PM UTC some customers for Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery Cloud experienced intermittent errors. We have identified the root cause of the intermittent errors and have mitigated the problem. The issue has been resolved and the service is operating normally.
Errors on AI features
Timeline · 3 updates
- investigating Dec 12, 2024, 03:03 AM UTC
We are actively communicating with the affected AI Service provider and closely monitoring the ongoing outage situation. While we have observed some signs of recovery, the majority of API calls are still resulting in errors. We have successfully restored the Smart Answers in Search feature by rerouting requests to an alternative model. All other Atlassian Intelligence capabilities and Rovo remain unavailable at this time due to the ongoing AI Service provider outage.
- investigating Dec 12, 2024, 03:50 AM UTC
We are witnessing significant recovery in the services. We will continue to monitor the situation closely.
- resolved Dec 12, 2024, 08:37 AM UTC
Between 3:16pm PST and 7:38pm PST, we experienced an outage for Rovo and all AI features across Atlassian Products. The issue has been resolved and the service is operating normally
previews are not available in some cases
Timeline · 1 update
- resolved Nov 22, 2024, 04:22 PM UTC
Between 07:50 UTC to 11:31 UTC, some customers experienced previews of attachments unavailable for Confluence, Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The conditions that cause the bug have been addressed and we're actively working on a permanent fix. The issue has been resolved and the service is operating normally.
Automation logs are not accessible and delayed
Timeline · 2 updates
- investigating Nov 06, 2024, 06:11 AM UTC
We are investigating cases of degraded performance with the Automation logs for Confluence, Jira Service Management, Jira, and Jira Product Discovery Cloud customers. However, automation rule runs are not impacted. We will provide more details within the next hour.
- resolved Nov 06, 2024, 09:59 AM UTC
Between 06/Nov/24 12:00 AM UTC to 06/Nov/24 9:22 AM UTC, we experienced Automation Audit Logs not loading for customers intermittently for Confluence, Jira Service Management, Jira, and Jira Product Discovery. The issue has been resolved and the service is operating normally.
Unable to invite new users due to missing recaptcha token
Timeline · 3 updates
- investigating Nov 04, 2024, 09:37 AM UTC
We are investigating reports of intermittent errors for some Atlassian customers when they are trying to invite users using their admin panels (admin.atlassian.com) We will provide more details once we identify the root cause.
- identified Nov 04, 2024, 11:49 AM UTC
We continue to work on resolving the invitation workflow in admin.atlassian.com We have identified the root cause and performed changes in the environment to mitigate the issue.
- resolved Nov 04, 2024, 12:02 PM UTC
Between 08:00 UTC to 11:54 UTC, we experienced problems with the invitation of new users for Cloud customers on admin.atlassian.com. The issue has been resolved and the service is operating normally.
Tenant provisioning and user management actions - degraded performance
Timeline · 1 update
- resolved Oct 23, 2024, 05:49 PM UTC
Between 2024-10-23, 15:09 UTC and 2024-10-23, 17:06 UTC, we identified an issue that affected tenant provisioning and user management actions at Atlassian Cloud, causing a delay in performing actions related to these two topics. We have identified the root cause and the issue has been mitigated.
Intermittent 'Too many requests or error' for some Jira customers
Timeline · 3 updates
- investigating Oct 22, 2024, 12:58 PM UTC
We are investigating reports of intermittent 'Too many requests or errors' messages showing up for some Jira Cloud customers. Once we identify the root cause, we will provide more details.
- identified Oct 22, 2024, 01:57 PM UTC
We continue to work on resolving the intermittent errors for Jira Cloud products. We have identified the root cause and expect full recovery shortly.
- resolved Oct 22, 2024, 03:04 PM UTC
Between 22-Oct 09:00 AM UTC to 22-Oct 14:18 PM UTC, we experienced intermittent errors for Jira Cloud products. The issue has been resolved and the service is operating normally.
Partial unavailability in AMER region
Timeline · 1 update
- resolved Oct 18, 2024, 06:27 PM UTC
We experienced availability issues limited to a specific instance in AMER, resulting in Jira being temporarily unavailable. The issue began at 18:58 CET and was restored at 19:59 CET. All services are now fully operational