Jira Product Discovery Outage History

Jira Product Discovery is up right now

Jira Product Discovery had 31 outages in the last 2 years totaling 21h 6m of downtime — averaging 1.3 incidents per month.

There were 31 Jira Product Discovery outages since June 3, 2024 totaling 21h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://jira-product-discovery.status.atlassian.com

Notice October 16, 2024

Some customers can't create team-managed projects

Detected by Pingoru
Oct 16, 2024, 02:04 AM UTC
Resolved
Oct 16, 2024, 03:09 AM UTC
Duration
1h 5m
Timeline · 2 updates
  1. investigating Oct 16, 2024, 02:04 AM UTC

    Some customers are getting an error when trying to create team-managed Jira projects (Jira, Jira Work Management, Jira Service Management, Jira Product Discovery). We are currently investigating this and we will continue to share further updates.

  2. resolved Oct 16, 2024, 03:09 AM UTC

    Between 2300 14 October to 0200 16 October, we experienced an outage affecting Team Managed Project creation for Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery. The issue has been resolved and the service is operating normally.

Read the full incident report →

Major October 7, 2024

Something went wrong error in Jira

Detected by Pingoru
Oct 07, 2024, 06:28 AM UTC
Resolved
Oct 07, 2024, 09:19 AM UTC
Duration
2h 50m
Affected: Open projects
Timeline · 2 updates
  1. investigating Oct 07, 2024, 06:28 AM UTC

    We are investigating an issue with accessing Jira content that is impacting some Jira Cloud customers. We will provide more details within the next hour.

  2. resolved Oct 07, 2024, 09:19 AM UTC

    We have identified that the issue is related to a recent update on the Brave browser (https://brave.com/latest/), which is causing some cookie-related problems for users. As a temporary workaround, we recommend using one of our supported browsers: https://support.atlassian.com/atlassian-account/docs/supported-browsers-for-atlassian-cloud-products/. We understand that many users prefer Brave, and our engineering team will continue to investigate this issue and work towards a resolution on a best-effort basis.

Read the full incident report →

Minor September 16, 2024

Performance issues with JPD.

Detected by Pingoru
Sep 16, 2024, 10:39 AM UTC
Resolved
Sep 16, 2024, 02:39 PM UTC
Duration
3h 59m
Affected: Open projectsCreate and delete fieldsAdd/view data points ("Capture")
Timeline · 3 updates
  1. investigating Sep 16, 2024, 10:39 AM UTC

    We have identified an issue wherein JPD is not loading or is loading very slow. We have started to investigate the issue and will provide further updates shortly.

  2. investigating Sep 16, 2024, 11:07 AM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 16, 2024, 02:39 PM UTC

    The issue has been mitigated and JPD is operational now.

Read the full incident report →

Notice July 10, 2024

Some users may experience delays in receiving email notifications

Detected by Pingoru
Jul 10, 2024, 12:49 AM UTC
Resolved
Jul 10, 2024, 08:54 AM UTC
Duration
8h 4m
Timeline · 3 updates
  1. investigating Jul 10, 2024, 12:49 AM UTC

    We are investigating reports of intermittent errors whilst sending Email Notifications for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Jira Product Discovery Cloud customers. We will provide more details once we identify the root cause.

  2. identified Jul 10, 2024, 01:06 AM UTC

    We continue to work on resolving the Email Notifications for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, and Jira Product Discovery. We have identified the root cause.

  3. resolved Jul 10, 2024, 08:54 AM UTC

    Between 12:00am 9th July to 08:00am 10th July, we experienced email deliverability issues for some recipient domains for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, and Jira Product Discovery. The issue has been resolved and future emails will flow normally.

Read the full incident report →

Notice July 3, 2024

Some products are hard down

Detected by Pingoru
Jul 03, 2024, 08:51 PM UTC
Resolved
Jul 04, 2024, 12:32 AM UTC
Duration
3h 41m
Timeline · 3 updates
  1. investigating Jul 03, 2024, 08:51 PM UTC

    We are investigating an issue with that is impacting Atlassian, Atlassian Partners, Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira, Opsgenie, Atlassian Developer, Atlassian (deprecated), Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Atlassian Analytics, and Rovo Cloud customers. We will provide more details within the next hour.

  2. monitoring Jul 03, 2024, 09:45 PM UTC

    We have mitigated the problem and continue looking into the root cause. The outage was between 8:08pm 03/07 UTC - 08:31pm 03/07 UTC We are now monitoring closely.

  3. resolved Jul 04, 2024, 12:32 AM UTC

    Between 03-07-2024 20:08 UTC to 03-07-2024 20:31 UTC, we experienced downtime for Jira Product Discovery. The issue has been resolved and the service is operating normally.

Read the full incident report →

Notice June 3, 2024

Error responses across multiple Cloud products

Detected by Pingoru
Jun 03, 2024, 11:11 PM UTC
Resolved
Jun 04, 2024, 12:35 AM UTC
Duration
1h 24m
Timeline · 2 updates
  1. identified Jun 03, 2024, 11:11 PM UTC

    We are investigating an issue with error responses for some Cloud customers across multiple products. We have identified the root cause and expect recovery shortly.

  2. resolved Jun 04, 2024, 12:35 AM UTC

    Between 22:18 UTC to 22:56 UTC, we experienced errors for multiple Cloud products. The issue has been resolved and the service is operating normally.

Read the full incident report →