Jira Core incident

Customers may experience delays receiving emails

Resolved after 3 hours 41 minutes, affecting Viewing content and Create and edit and 1 more, on June 4, 2025.

resolved Jun 04, 2025, 05:59 PM UTC

Between 2025-06-04 14:11 UTC to 20:18 UTC, we experienced delays in delivering emails for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Compass. The issue has been resolved and the service is operating normally.

Started
Jun 04, 2025, 05:17 PM UTC
Resolved
Jun 04, 2025, 08:59 PM UTC
Duration
3h 41m
Detected by Pingoru
Jun 04, 2025, 05:17 PM UTC

Affected components

Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignup

Update timeline

  1. investigating Jun 04, 2025, 05:17 PM UTC

    We were experiencing cases of degraded performance for outgoing emails from Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas and Compass Cloud customers. The system is recovering and mail is being processed normally as of 16:45 UTC. We will continue to monitor system performance and will provide more details within the next hour.

  2. resolved Jun 04, 2025, 05:59 PM UTC

    Between 2025-06-04 14:11 UTC to 20:18 UTC, we experienced delays in delivering emails for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Compass. The issue has been resolved and the service is operating normally.

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