Resolved after 1 hour 23 minutes, affecting Viewing content, on June 17, 2025.
Between 2:12 UTC to 08:45 UTC, we experienced child work item panel not loading intermittently for Jira Work Management, Jira Service Management, and Jira. The issue has been resolved and the service is operating normally.
Affected components
Update timeline
- identified Jun 17, 2025, 08:07 AM UTC
We are investigating reports of intermittent errors for Jira Work Management, Jira Service Management, and Jira Cloud customers for child work item panel. We will provide more details once we identify the root cause.
- identified Jun 17, 2025, 08:21 AM UTC
We continue to work on resolving the child work item panel for Jira Work Management, Jira Service Management, and Jira. We have identified the root cause and expect recovery shortly.
- monitoring Jun 17, 2025, 08:54 AM UTC
We have identified the root cause of the intermittent errors for child work item panel and have mitigated the problem. We are now monitoring closely.
- resolved Jun 17, 2025, 09:31 AM UTC
Between 2:12 UTC to 08:45 UTC, we experienced child work item panel not loading intermittently for Jira Work Management, Jira Service Management, and Jira. The issue has been resolved and the service is operating normally.
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