Jiminny incident

Outage in US-East location

Resolved after 37 minutes, affecting Outbound Dial and Microsoft Office Calendar and 1 more, on May 31, 2018.

resolved May 31, 2018, 08:11 AM UTC

Between 07:11 AM and 07:45 AM UTC we experienced impaired Internet connectivity in the US-EAST-2 Region. For the majority of users, this caused services to be unavailable. The issue has been resolved and the service is operating normally.

Started
May 31, 2018, 07:33 AM UTC
Resolved
May 31, 2018, 08:11 AM UTC
Duration
37m
Detected by Pingoru
May 31, 2018, 07:33 AM UTC

Affected components

Outbound DialMicrosoft Office CalendarDashboardsGoogle Calendar SyncReportingSMSOnDemandLive CoachingVoice - PSTNVoice - Web Audio

Update timeline

  1. investigating May 31, 2018, 07:33 AM UTC

    A major outage is affecting our service provider in the US. Requests to Jiminny may fail or timeout. Another update within 30 minutes

  2. identified May 31, 2018, 07:46 AM UTC

    We have traced this to underlying problems with Amazon Web Services "us-east-2" region. Many services are unavailable in this region. See http://status.aws.amazon.com/ - "12:36 AM PDT We are currently investigating connectivity issues in the US-EAST-2 Region."

  3. monitoring May 31, 2018, 07:50 AM UTC

    We are seeing service recovery as the network issues are fixed.

  4. resolved May 31, 2018, 08:11 AM UTC

    Between 07:11 AM and 07:45 AM UTC we experienced impaired Internet connectivity in the US-EAST-2 Region. For the majority of users, this caused services to be unavailable. The issue has been resolved and the service is operating normally.

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