Resolved after 11 minutes, affecting Outbound Dial and Dashboards and 1 more, on June 28, 2019.
Our search cluster is now fully restored and we're no longer seeing errors.
Affected components
Outbound DialDashboardsReportingOnDemandLive CoachingVoice - PSTNVoice - Web AudioVideo Services
Update timeline
- investigating Jun 28, 2019, 12:07 PM UTC
We've seen an uplift in error rates throughout the platform. We're in the process of investigating the failing service. Next update in 10 minutes.
- identified Jun 28, 2019, 12:10 PM UTC
We've identified one of our search nodes failed. This has been removed from the cluster. We expect to see an improvement in service availability.
- monitoring Jun 28, 2019, 12:17 PM UTC
Our search cluster is now fully restored and we're no longer seeing errors.
- resolved Jun 28, 2019, 12:18 PM UTC
This incident has been resolved.
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