Resolved after 1 hour, affecting Outbound Dial and Voice - PSTN and 1 more, on February 14, 2020.
Our service provider has identified and addressed the outage. We're now seeing all calls successfully establishing audio in both directions. We'll continue to monitor and update this status with new information if necessary.
Affected components
Update timeline
- investigating Feb 14, 2020, 04:51 PM UTC
We are observing an Increase in calls being terminated due to no audio being received. Our service provider is investigating and we will provide further updates in 1 hour
- monitoring Feb 14, 2020, 05:37 PM UTC
Our service provider has identified and addressed the outage. We're now seeing all calls successfully establishing audio in both directions. We'll continue to monitor and update this status with new information if necessary.
- resolved Feb 14, 2020, 05:52 PM UTC
This incident has been resolved.
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