Jiminny incident
Increased latency and timeouts using the voice products
Resolved after 2 hours 55 minutes, affecting Outbound Dial and SMS and 1 more, on August 31, 2020.
Mitigations have been put in place around network appliances, we are observing recovery
Affected components
Update timeline
- investigating Aug 31, 2020, 05:43 PM UTC
Our upstream provider is experiencing network issues: https://status.twilio.com/incidents/csdzwn7fl16s This may cause the following issues: - outbound calls taking extended time to connect or timeout - inbound calls not routing to your phone - sms not being sent We apologise for the inconvenience
- investigating Aug 31, 2020, 06:56 PM UTC
Roughly 20% of calls are impacted. We await updates to resolution.
- monitoring Aug 31, 2020, 08:04 PM UTC
Mitigations have been put in place around network appliances, we are observing recovery
- resolved Aug 31, 2020, 08:39 PM UTC
This incident has been resolved.
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