Jenzabar incident

Host failure in North America East

Resolved after 5 hours 47 minutes, affecting North America East, on September 21, 2021.

resolved Sep 22, 2021, 03:47 AM UTC

The host has survived our burn-in testing and has been returned to our production cluster.

Started
Sep 21, 2021, 09:59 PM UTC
Resolved
Sep 22, 2021, 03:47 AM UTC
Duration
5h 47m
Detected by Pingoru
Sep 21, 2021, 09:59 PM UTC

Affected components

North America East

Update timeline

  1. investigating Sep 21, 2021, 09:59 PM UTC

    A host in our North America East datacenter has suffered a failure. All VMs have been restarted other hosts in the cluster. We are investigating the cause of the host failure.

  2. monitoring Sep 21, 2021, 11:45 PM UTC

    We have determined that one of the processors in the host failed. The bad processor has been replaced, and we are running tests.

  3. resolved Sep 22, 2021, 03:47 AM UTC

    The host has survived our burn-in testing and has been returned to our production cluster.

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