Resolved after 12 hours 49 minutes, affecting North America Central, on May 19, 2023.
The faulty hardware has been replaced, and all systems have been returned to normal operation.
Affected components
Update timeline
- identified May 19, 2023, 01:53 PM UTC
At about 9:40 am EST, Jenzabar Cloud Engineers became aware of a host hardware issue. Any customer workloads being carried by this server would have been brought back online within minutes on different hardware. Note: this hardware issue is unrelated to the issue that took play on 5/18/2023. We are continuing to work with IBM data center technicians to correct the hardware issues, but at this time, all customer workloads should be available. If not, please submit ticket through Jenzabar Support.
- resolved May 20, 2023, 02:43 AM UTC
The faulty hardware has been replaced, and all systems have been returned to normal operation.
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