Resolved after 2 hours 20 minutes, affecting North America Central, on September 22, 2023.
The data center identified an issue which was resolved just before 9:45am EST. All known performance related issues should now be resolved, and customer workloads should be operating normally again. We are still working closely with IBM technicians to determine a root cause of the problems experienced this morning. If you have further issues, please escalate via Jenzabar's support portal.
Affected components
Update timeline
- investigating Sep 22, 2023, 01:21 PM UTC
We have observed a network disruption. We are working closely with the IBM data center to get to the root of the problem.
- resolved Sep 22, 2023, 03:42 PM UTC
The data center identified an issue which was resolved just before 9:45am EST. All known performance related issues should now be resolved, and customer workloads should be operating normally again. We are still working closely with IBM technicians to determine a root cause of the problems experienced this morning. If you have further issues, please escalate via Jenzabar's support portal.
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