*.jenzabarcloud.com DigiCert Wildcard certificate Revocation

Update timeline

1. investigating Aug 04, 2024, 06:24 PM UTC

   DigitCert has identified a vulnerability within certain subsets of their SSL certificates, impacting the *.jenzabarcloud.com certificate for some Managed Services customers. As a response, DigiCert has revoked this certificate on 8/3 and we are actively engaged in deploying the new one. If you have already provided us with your wildcard certificates, you remain unaffected by this situation. However, those impacted may encounter an invalid SSL certificate error when accessing affected servers - particularly RDS, JFA, and TEST servers. For any specific inquiries or concerns, please don't hesitate to reach out by submitting a ticket. -Managed Services

2. investigating Aug 05, 2024, 02:14 AM UTC

   We have updated the certificate on all Production RDS servers at this time. Users may need to clear their cache / cookies to see the new certificate if they use the Web Client. If you continue to have issues please submit a support ticket. We will work to remedy TEST systems throughout the day tomorrow. -Managed Services Team

3. monitoring Aug 05, 2024, 02:14 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Aug 14, 2024, 11:11 PM UTC

   This incident has been resolved.