Jenkins incident

ldap outage

Resolved after 7 hours, on February 7, 2025.

investigating Feb 07, 2025, 08:40 AM UTC

ldap service is down so no authentification for Jira, Artifactory, or Jenkins controllers. Help desk 4531 is tracking progress on the issue.

Started
Feb 07, 2025, 01:40 AM UTC
Resolved
Feb 07, 2025, 08:40 AM UTC
Duration
7h
Detected by Pingoru
Feb 07, 2025, 01:40 AM UTC

Update timeline

  1. investigating Feb 07, 2025, 01:40 AM UTC

    The issue was identified to be an undocumented missing permission between Kubernetes and the LDAP data disk during Kubernetes Node upgrade. It has been fixed and persisted.

  2. investigating Feb 07, 2025, 08:40 AM UTC

    ldap service is down so no authentification for Jira, Artifactory, or Jenkins controllers. Help desk 4531 is tracking progress on the issue.

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