Resolved after 13 hours, on December 28, 2021.
December 28th, 7:00pm - our supplier for legal e-archiving in France deployed a security fix to prevent log4shell exploitation, and the fix wrongly flagged a large number of uploads that resulted in “Connection reset by peer \(Write failed\)“ errors. December 28th, 7:35pm - A ticket was opened by the Jenji Engineering team, with supplier number INC-27857. December 28th, 8:04pm - the errors were acknowledged by our supplier, and work started on their end on reworking the security fix. December 30th, 2:00pm - the updated security fix was successfully deployed in production to their systems. December 30th, 11:23pm - the queued files were successfully all synced and traffic went back to normal.
Update timeline
- resolved Jun 13, 2022, 03:45 PM UTC
We're experiencing an elevated level of Vault France errors and are currently looking into the issue. No data is at risk.
- postmortem Jun 13, 2022, 03:49 PM UTC
December 28th, 7:00pm - our supplier for legal e-archiving in France deployed a security fix to prevent log4shell exploitation, and the fix wrongly flagged a large number of uploads that resulted in “Connection reset by peer \(Write failed\)“ errors. December 28th, 7:35pm - A ticket was opened by the Jenji Engineering team, with supplier number INC-27857. December 28th, 8:04pm - the errors were acknowledged by our supplier, and work started on their end on reworking the security fix. December 30th, 2:00pm - the updated security fix was successfully deployed in production to their systems. December 30th, 11:23pm - the queued files were successfully all synced and traffic went back to normal.
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