Resolved after 4 hours 39 minutes, affecting Vault, on July 25, 2022.
Dear Jenji user, our preferred partner, KPMG, is currently experiencing technical issues on its platform. Indeed, Jenji Vault, our e-archiving feature is facing an elevated level of errors in the following countries: Luxembourg, Netherlands, Belgium, UK, Poland, Austria and Germany. France and Switzerland are not affected. We are currently in contact with KPMG in order to have the latest news. KPMG will inform us as soon as the service is again available. During that time, if you e-archive, Jenji is keeping the data safely. They will be automatically synchronized as soon as the service is fully available.
Affected components
Update timeline
- identified Jul 25, 2022, 12:21 PM UTC
Dear Jenji user, our preferred partner, KPMG, is currently experiencing technical issues on its platform. Indeed, Jenji Vault, our e-archiving feature is facing an elevated level of errors in the following countries: Luxembourg, Netherlands, Belgium, UK, Poland, Austria and Germany. France and Switzerland are not affected. We are currently in contact with KPMG in order to have the latest news. KPMG will inform us as soon as the service is again available. During that time, if you e-archive, Jenji is keeping the data safely. They will be automatically synchronized as soon as the service is fully available.
- resolved Jul 26, 2022, 07:54 AM UTC
This incident has been resolved.
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