JazzHR Outage History

JazzHR is up right now

JazzHR had 26 outages in the last 2 years totaling 276h 9m of downtime — averaging 1.1 incidents per month.

There were 26 JazzHR outages since June 5, 2024 totaling 276h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.jazzhr.com

Minor May 19, 2026

Brief Service Interruption

Detected by Pingoru
May 19, 2026, 06:52 PM UTC
Resolved
May 19, 2026, 06:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved May 19, 2026, 06:52 PM UTC

    Status: Resolved Start Time: 2:30 PM EDT Duration: 10 minutes Description: We experienced a brief service interruption beginning at ~2:30 PM EDT, which may have caused intermittent access issues for some users. Impact: Users may have encountered difficulty accessing the service or experienced degraded performance during this period. Resolution: The issue was identified and resolved within approximately 10 minutes. Service has been fully restored, and systems are operating normally. Next Steps: We are reviewing the incident to prevent future occurrences.

Read the full incident report →

Notice April 20, 2026

JazxHR - Gateway Timeout Error

Detected by Pingoru
Apr 20, 2026, 05:32 PM UTC
Resolved
Apr 20, 2026, 03:55 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 20, 2026, 05:32 PM UTC

    Issue: Jazz ATS experienced intermittent availability and downtime. Impact: Users may have been unable to access the platform or encountered errors during the affected window. Duration: Approximately 40 minutes — from ~11:55 to ~12:35 (ET), April 20, 2026. An RCA will be provided within 7-10 business days

Read the full incident report →

Notice April 17, 2026

DNS Errors for Jazz Login Page - Cloudflare Outage

Detected by Pingoru
Apr 17, 2026, 03:24 PM UTC
Resolved
Apr 17, 2026, 08:06 PM UTC
Duration
4h 42m
Affected: Application
Timeline · 2 updates
  1. monitoring Apr 17, 2026, 03:24 PM UTC

    Our WAF provider, Cloudflare is currently having DNS issues causing intermittent access to Jazz's login page. We are monitoring their progress on resolving this issue and will post an update once they have resolved it.

  2. resolved Apr 17, 2026, 08:06 PM UTC

    Cloudflare has marked this incident as resolved.

Read the full incident report →

Minor April 16, 2026

Email Notifications Delayed or Missing for Job Approval Requests

Detected by Pingoru
Apr 16, 2026, 02:12 PM UTC
Resolved
Apr 16, 2026, 02:28 PM UTC
Duration
15m
Affected: Application
Timeline · 2 updates
  1. identified Apr 16, 2026, 02:12 PM UTC

    We have identified an issue affecting email sends for Job Approval requests. Users may experience delays in receiving emails after a job is approved. Next update: 123 pm ET or sooner.

  2. resolved Apr 16, 2026, 02:28 PM UTC

    This incident has been resolved. Incident Duration: 4/14;2026 @ 2:52 PM ET – 4/16/2026 @ 10:25 AM ET Impact Summary: Users experienced delays in receiving emails for Job Approval Requests

Read the full incident report →

Notice March 28, 2026

Brief outage affecting some JazzHR sites

Detected by Pingoru
Mar 28, 2026, 01:27 AM UTC
Resolved
Mar 28, 2026, 12:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 28, 2026, 01:27 AM UTC

    We experienced a brief outage affecting access to a limited number of JazzHR sites. Incident Duration: 8:04 pm EST - 8:15 pm EST – {End} Impact Summary: Affected users may have been presented with a Cloudflare timeout error during this incident. An RCA will be provided within 7-10 business days if applicable.

Read the full incident report →

Notice March 3, 2026

Advanced Visual Reporting - Delay in Reporting Data

Detected by Pingoru
Mar 03, 2026, 08:02 PM UTC
Resolved
Mar 04, 2026, 01:41 PM UTC
Duration
17h 38m
Affected: Application
Timeline · 2 updates
  1. monitoring Mar 03, 2026, 08:02 PM UTC

    We are aware that reporting data may be out of date for several users. We have identified and addressed the issue causing the delay. We are actively monitoring the data as it catches back up. Delays may continue up to 24 hours from now, but customers should have all of their current and accurate data up to February 25th.

  2. resolved Mar 04, 2026, 01:41 PM UTC

    Systems have caught back up. All reporting data should now be up to date.

Read the full incident report →

Major October 20, 2025

JazzHR issue- Resume parsing

Detected by Pingoru
Oct 20, 2025, 02:53 PM UTC
Resolved
Oct 21, 2025, 12:08 PM UTC
Duration
21h 15m
Affected: Application
Timeline · 3 updates
  1. identified Oct 20, 2025, 02:53 PM UTC

    Due to the widespread AWS outage, we are experiencing intermittent issues with our resume parsing services. We will provide updates as soon as they become available.

  2. identified Oct 20, 2025, 08:20 PM UTC

    Although AWS has made significant progress in their recovery efforts, our resume parsing vendor continues to experience residual issues. As a result, users may still encounter intermittent disruptions with our resume parsing services. We are actively monitoring the situation and will provide further updates as they become available.

  3. resolved Oct 21, 2025, 12:08 PM UTC

    Early on October 20, 2025, Amazon Web Services (AWS) experienced a major outage in its US-EAST-1 (Northern Virginia) region, resulting in widespread disruptions across numerous platforms. Employ Services, along with several of our third-party vendors, were impacted by this outage, leading to intermittent functionality issues and periods of inaccessibility across our systems. The issue has since been resolved, and our teams continue to actively monitor for any residual effects to ensure full platform stability.

Read the full incident report →

Major September 24, 2025

JazzHR - Errors accessing application

Detected by Pingoru
Sep 24, 2025, 03:53 PM UTC
Resolved
Sep 25, 2025, 01:39 AM UTC
Duration
9h 45m
Affected: Application
Timeline · 5 updates
  1. identified Sep 24, 2025, 03:53 PM UTC

    JazzHR is experiencing some issues and users may receive an error when accessing the application. Our Engineers are actively working on a resolution

  2. monitoring Sep 24, 2025, 04:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Sep 24, 2025, 06:57 PM UTC

    We are again experiencing some issues resulting in slow loading pages or errors within the JazzHR application. We are actively investigating

  4. monitoring Sep 24, 2025, 07:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 25, 2025, 01:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 21, 2025

Service degradation

Detected by Pingoru
Aug 21, 2025, 02:27 PM UTC
Resolved
Aug 21, 2025, 02:54 PM UTC
Duration
26m
Affected: Application
Timeline · 2 updates
  1. monitoring Aug 21, 2025, 02:27 PM UTC

    JazzHR had experienced some performance degradation. This issue has since been resolved, and we are actively monitoring the situation.

  2. resolved Aug 21, 2025, 02:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 19, 2025

JazzHR - Performance Issues

Detected by Pingoru
Aug 19, 2025, 08:21 AM UTC
Resolved
Aug 19, 2025, 08:50 AM UTC
Duration
28m
Affected: Application
Timeline · 3 updates
  1. identified Aug 19, 2025, 08:21 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Aug 19, 2025, 08:30 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 19, 2025, 08:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 14, 2025

JazzHR Advanced Visual Reporting is not loading data for the last two weeks

Detected by Pingoru
Aug 14, 2025, 04:27 PM UTC
Resolved
Aug 15, 2025, 01:59 PM UTC
Duration
21h 31m
Affected: Application
Timeline · 3 updates
  1. investigating Aug 14, 2025, 04:27 PM UTC

    Our teams are actively investigating the issue

  2. identified Aug 14, 2025, 05:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 15, 2025, 01:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 12, 2025

JazzHR Service Outage

Detected by Pingoru
Aug 12, 2025, 03:02 PM UTC
Resolved
Aug 12, 2025, 04:00 PM UTC
Duration
58m
Affected: Application
Timeline · 3 updates
  1. investigating Aug 12, 2025, 03:02 PM UTC

    JazzHR is currently experiencing a service outage. Our team is actively investigating the issue.

  2. monitoring Aug 12, 2025, 03:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 12, 2025, 04:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 16, 2025

JazzHR- Intermittent issues

Detected by Pingoru
Jul 16, 2025, 03:02 PM UTC
Resolved
Jul 17, 2025, 11:33 AM UTC
Duration
20h 30m
Affected: Application
Timeline · 3 updates
  1. identified Jul 16, 2025, 03:02 PM UTC

    JazzHR is currenlty having intermittent issues, causing some latency and performance issues. Our team has identified the problem and is working on implementing a fix

  2. monitoring Jul 16, 2025, 05:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 17, 2025, 11:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 9, 2025

Intermittent Login and Access Issues

Detected by Pingoru
Apr 09, 2025, 08:16 AM UTC
Resolved
Apr 09, 2025, 08:31 AM UTC
Duration
15m
Affected: Application
Timeline · 3 updates
  1. identified Apr 09, 2025, 08:16 AM UTC

    We are currently investigating an intermittent issue where some customers are experiencing problems with logging in and accessing certain parts of the application. This issue appears to occur sporadically and may be linked to recent updates to our database. We understand how important it is for you to access the application without disruption, and we are working to resolve this as quickly as possible.

  2. monitoring Apr 09, 2025, 08:21 AM UTC

    We have applied the fix and now monitoring.

  3. resolved Apr 09, 2025, 08:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Major February 28, 2025

JazzHR Email Send Issue

Detected by Pingoru
Feb 28, 2025, 07:07 PM UTC
Resolved
Mar 03, 2025, 11:27 AM UTC
Duration
2d 16h
Affected: Application
Timeline · 2 updates
  1. investigating Feb 28, 2025, 07:07 PM UTC

    We’re investigating an issue impacting email in JazzHR, including candidate import via email and email forwarding

  2. resolved Mar 03, 2025, 11:27 AM UTC

    This incident has been resolved

Read the full incident report →

Critical February 11, 2025

Backend Services Outage

Detected by Pingoru
Feb 11, 2025, 05:31 AM UTC
Resolved
Feb 11, 2025, 07:47 AM UTC
Duration
2h 15m
Affected: APIApplication
Timeline · 4 updates
  1. investigating Feb 11, 2025, 05:31 AM UTC

    We are currently experiencing a complete outage of JazzHR and all associated backend services. Our team is actively investigating the issue to identify the root cause and restore functionality as quickly as possible. We appreciate your patience during this time and will provide updates as more information becomes available.

  2. identified Feb 11, 2025, 05:39 AM UTC

    The issue has been identified. We tried to change our DNS-related services, and that affected the database services, and a fix is being implemented.

  3. monitoring Feb 11, 2025, 07:10 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 11, 2025, 07:47 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 20, 2024

Delayed Email Delivery

Detected by Pingoru
Nov 20, 2024, 02:55 PM UTC
Resolved
Nov 20, 2024, 03:20 PM UTC
Duration
24m
Affected: Application
Timeline · 2 updates
  1. investigating Nov 20, 2024, 02:55 PM UTC

    Emails delivered from JazzHR are currently delayed. We are investigating into the issue & will respond with updates as we progress into figuring out the root cause.

  2. resolved Nov 20, 2024, 03:20 PM UTC

    We have identified the root cause and the issue is resolved. Emails originating from JazzHR are no longer delayed.

Read the full incident report →

Minor October 9, 2024

Candidate search issues

Detected by Pingoru
Oct 09, 2024, 01:34 PM UTC
Resolved
Oct 10, 2024, 07:27 AM UTC
Duration
17h 53m
Affected: Application
Timeline · 5 updates
  1. identified Oct 09, 2024, 01:34 PM UTC

    We've identified an issue with one of our services impacting candidate search, notifications & legacy workflow reporting. We are currently implementing a fix.

  2. identified Oct 09, 2024, 02:43 PM UTC

    We’re experiencing an issue affecting candidate search, duplicate candidates, notifications, and merging. While the search is functional, the data may not be up to date. Our team is working to resolve this as soon as possible.

  3. identified Oct 09, 2024, 07:26 PM UTC

    Candidate search, notifications, and legacy workflow reporting features are back in service. The data for Candidate search and notifications are still lagging behind, however, our team is actively working on restoration of that data.

  4. monitoring Oct 10, 2024, 07:02 AM UTC

    A fix has been implemented, and we are now monitoring.

  5. resolved Oct 10, 2024, 07:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 1, 2024

JazzHR - Intermittent issues

Detected by Pingoru
Oct 01, 2024, 06:03 PM UTC
Resolved
Oct 02, 2024, 06:17 PM UTC
Duration
1d
Affected: Application
Timeline · 4 updates
  1. investigating Oct 01, 2024, 06:03 PM UTC

    Our Engineers are aware of an issue affecting JazzHR, resulting in various error codes across the platform. The team is currently investigating

  2. monitoring Oct 01, 2024, 06:07 PM UTC

    The team has applied a fix for the issue and the systems are back up and functional. We are currently monitoring

  3. monitoring Oct 01, 2024, 06:07 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 02, 2024, 06:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 30, 2024

JazzHR and Backend Services Outage

Detected by Pingoru
Sep 30, 2024, 06:09 AM UTC
Resolved
Sep 30, 2024, 08:56 AM UTC
Duration
2h 46m
Affected: Application
Timeline · 4 updates
  1. investigating Sep 30, 2024, 06:09 AM UTC

    We are currently experiencing a complete outage of JazzHR and all associated backend services. Our team is actively investigating the issue to identify the root cause and restore functionality as quickly as possible. We appreciate your patience during this time and will provide updates as more information becomes available.

  2. monitoring Sep 30, 2024, 08:32 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 30, 2024, 08:33 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 30, 2024, 08:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 24, 2024

Search Framework - Performance Degradation

Detected by Pingoru
Sep 24, 2024, 02:09 PM UTC
Resolved
Sep 24, 2024, 07:11 PM UTC
Duration
5h 1m
Affected: Application
Timeline · 5 updates
  1. investigating Sep 24, 2024, 02:09 PM UTC

    Our search framework is experiencing degraded behavior. New candidate searches & in-app notifications will be experiencing delays.. Our engineers are actively investigating

  2. investigating Sep 24, 2024, 02:20 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 24, 2024, 04:24 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 24, 2024, 06:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 24, 2024, 07:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 19, 2024

JazzHR - Intermittent latency

Detected by Pingoru
Sep 19, 2024, 05:28 PM UTC
Resolved
Sep 19, 2024, 05:49 PM UTC
Duration
21m
Affected: Application
Timeline · 3 updates
  1. investigating Sep 19, 2024, 05:28 PM UTC

    JazzHR is currently experiencing intermittent latency, affecting updates of various downstream processes. Our team is actively investigating.

  2. monitoring Sep 19, 2024, 05:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 19, 2024, 05:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 23, 2024

Interview Scheduling Error

Detected by Pingoru
Aug 23, 2024, 09:03 PM UTC
Resolved
Aug 24, 2024, 01:56 AM UTC
Duration
4h 53m
Affected: Application
Timeline · 4 updates
  1. investigating Aug 23, 2024, 09:03 PM UTC

    Users may experience an "Uncaught PHP Exception" error in JazzHR when scheduling interviews. Our team is currently investigating.

  2. investigating Aug 23, 2024, 09:14 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 23, 2024, 09:51 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Aug 24, 2024, 01:56 AM UTC

    The issue has been resolved.

Read the full incident report →