Candidate Search & Reporting Issues in JazzHR

Update timeline

1. investigating Apr 30, 2026, 05:33 PM UTC

   We are aware of an issue affecting candidate search functionality within JazzHR. Candidates who have applied to job requisitions since April 29 are visible within the application list for their respective jobs, but do not appear when searched by name or email in the Candidates tab. Additionally, application history may not be consolidating correctly for some candidates, and workflow reporting may be impacted for recently applied candidates. Candidates who applied prior to April 29 remain searchable as expected. Workaround: Recently applied candidates can still be accessed by navigating directly to the job’s applicant list or by filtering the Candidates page by job. Next Steps Our Engineering team is actively investigating the root cause. We are still determining the full impact of this issue and will provide updates as more information becomes available.

2. identified Apr 30, 2026, 06:47 PM UTC

   The issue affecting candidate search functionality and workflow reporting within JazzHR has been identified. Candidates who have applied to job requisitions since April 29 are visible within the applicant list for individual jobs, but may not appear when searched by name or email in the Candidates tab. Additionally, application history may not be consolidating correctly, and workflow reporting may be incomplete for some recently applied candidates. Candidates who applied prior to April 29 remain searchable and unaffected. Workaround: Users can continue to access recently applied candidates by navigating directly to the job’s applicant list or by filtering the Candidates page by job. Our Engineering team is actively working on a resolution. We will provide additional updates as more information becomes available and remediation progresses.

3. identified Apr 30, 2026, 11:53 PM UTC

   We are continuing to work on the previously identified issue affecting candidate search functionality and workflow reporting within JazzHR. Our Engineering team has made progress, and we are beginning to see candidate search results being returned. However, work is still underway to fully resolve the issue and ensure consistent behavior across all affected areas, including application history consolidation and workflow reporting. Candidates who applied since April 29 may still experience intermittent issues, while candidates who applied prior to April 29 remain unaffected. Workaround: Recently applied candidates can continue to be accessed by navigating directly to the job’s applicant list or by filtering the Candidates page by job. We are still working to fully resolve the issue and will share additional updates as progress continues and more information becomes available.

4. identified May 01, 2026, 12:47 PM UTC

   Work continues on the previously identified issue affecting candidate search functionality and workflow reporting within JazzHR. Our Engineering team has made continued progress, and we are seeing additional improvements in search results being returned. While this indicates positive momentum, remediation efforts are still in progress to ensure full consistency across candidate search, application history consolidation, and workflow reporting. Candidates who applied since April 29 may still experience inconsistent behavior. Candidates who applied prior to April 29 remain unaffected. Workaround: Recently applied candidates can continue to be accessed by navigating directly to the job’s applicant list or by filtering the Candidates page by job. We will continue to monitor progress closely and provide further updates as resolution efforts advance.

5. identified May 01, 2026, 05:38 PM UTC

   Progress continues on the previously identified issue affecting candidate data visibility within JazzHR. Candidate Search, the Job List, and Custom Candidate Reports are now reconnected, and data has started syncing across these areas. Users should see continued improvements as the sync progresses, and we expect the majority of data to be fully caught up by end of day. Some Advanced Visual Reporting may still be impacted, and our team is actively working to restore full functionality there as well. During the syncing process, some data may appear delayed or incomplete. We are monitoring closely and will provide another update as syncing completes and remaining impacts are addressed.

6. monitoring May 01, 2026, 08:27 PM UTC

   The previously reported issue affecting candidate data visibility within JazzHR has been resolved, and we are now monitoring to ensure continued stability. Candidate Search, Job List, Custom Candidate Reports, and Advanced Visual Reporting (AVR) are now fully synchronized. AVR reports are actively reprocessing, and users should continue to see data populate and normalize as processing completes. We will continue to monitor system performance and data accuracy closely. If any additional issues are identified, we will provide further updates.

7. resolved May 02, 2026, 06:44 PM UTC

   The issue affecting Candidate Search, Job List visibility, Custom Candidate Reports, and Advanced Visual Reporting (AVR) within JazzHR has been fully resolved. We will provide a Root Cause Analysis (RCA) within 7–10 business days. Thank you for your patience while we worked to restore full functionality.