Jamf incident

Jamf Insights may not display mobile devices properly.

Minor Resolved View vendor source →

Jamf experienced a minor incident on September 24, 2025 affecting Region: us-east-1: Jamf Insights Standard and Region: eu-west-2: Jamf Insights Standard and 1 more component, lasting 18d 22h. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2025, 04:59 PM UTC
Resolved
Oct 13, 2025, 03:20 PM UTC
Duration
18d 22h
Detected by Pingoru
Sep 24, 2025, 04:59 PM UTC

Affected components

Region: us-east-1: Jamf Insights StandardRegion: eu-west-2: Jamf Insights StandardRegion: us-east-1 Service-EnabledRegion: eu-west-2 Service Enabled

Update timeline

  1. investigating Sep 24, 2025, 04:59 PM UTC

    Jamf Insights may not display mobile devices properly on the "Mobile devices" page. Devices might be missing from this view.

  2. identified Sep 25, 2025, 03:53 PM UTC

    The issue has been investigated. Development of a fix is underway.

  3. monitoring Sep 29, 2025, 12:06 PM UTC

    We have identified a workaround solution and implemented it selectively. If your instance still encounters this issue, please contact your JAMF customer representative.

  4. resolved Oct 13, 2025, 03:20 PM UTC

    This incident has been resolved.