Jamf experienced a critical incident on October 20, 2025 affecting us-east-1: Jamf Protect, lasting 11h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 20, 2025, 09:47 AM UTC
We are seeing early signs of recovery across Jamf products and services following a widespread outage on the back of the AWS incident. We are monitoring the situation, Jamf will provide ongoing updates.
- monitoring Oct 20, 2025, 09:48 AM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 09:50 AM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 10:00 AM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 10:33 AM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 10:58 AM UTC
The disruption as a result of the AWS incident has been mostly resolved. Remaining customer impact: A subset of customers may see continued impact with API functionality. Jamf will provide ongoing updates.
- monitoring Oct 20, 2025, 12:25 PM UTC
The disruption as a result of the AWS incident has been mostly resolved. Remaining customer impact: A small subset of customers may see continued impact with API functionality due to the ongoing AWS latency issues. Jamf will provide ongoing updates.
- monitoring Oct 20, 2025, 02:17 PM UTC
Multiple AWS systems continue to stabilize, and we are still seeing limited intermittent impact across the Jamf Platform. The vast majority of Jamf systems remain fully operational. However, a small subset of Identity Automation customers may continue to experience degraded performance or limited functionality due to ongoing AWS latency.
- monitoring Oct 20, 2025, 03:10 PM UTC
We continue to experience stability issues resulting from today's AWS outage in us-east-1 region. Jamf School product is currently unavailable.
- monitoring Oct 20, 2025, 03:12 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 04:10 PM UTC
We've implemented a temporary workaround for Jamf School US region not to rely on AWS services affected by today's AWS outage.
- monitoring Oct 20, 2025, 04:18 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 06:53 PM UTC
Customers are experiencing an interruption in data processing when using Jamf Protect due to the ongoing AWS latency issues. This is affecting Telemetry, ULogs, and Alerts when sending to Jamf Cloud. Jamf will provide ongoing updates.
- monitoring Oct 20, 2025, 08:19 PM UTC
Customers should be back to normal and we continue to monitor the situation.
- resolved Oct 20, 2025, 09:42 PM UTC
All services have been restored. We apologize for any inconvenience. We will publish an analysis of this incident once we have completed our internal investigation.