Jamf incident

Intermittent authentication failures when logging into Jamf Protect

Major Resolved View vendor source →

Jamf experienced a major incident on November 18, 2025 affecting ap-northeast-1: Jamf Protect and ap-southeast-2: Jamf Protect and 1 more component, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 04:09 PM UTC
Resolved
Nov 18, 2025, 04:36 PM UTC
Duration
27m
Detected by Pingoru
Nov 18, 2025, 04:09 PM UTC

Affected components

ap-northeast-1: Jamf Protectap-southeast-2: Jamf Protecteu-central-1: Jamf Protecteu-west-2: Jamf Protectus-east-1: Jamf Protectus-west-2: Jamf Protect

Update timeline

  1. investigating Nov 18, 2025, 04:09 PM UTC

    Some customers are experiencing an inability to authenticate via OIDC when accessing the Jamf Protect Admin Console with Jamf ID or their IdP configured in Jamf Account, due to an upstream issue with our IDaaS provider.

  2. monitoring Nov 18, 2025, 04:31 PM UTC

    Our IDaaS provider has taken the necessary remediation steps and we are now observing full recovery. We are continuing to monitor this issue, however all symptoms have resolved.

  3. monitoring Nov 18, 2025, 04:33 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 18, 2025, 04:36 PM UTC

    This incident has been resolved.