Jamf experienced a minor incident on December 10, 2025 affecting Threat Defense and Data Policy, lasting 1h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 10, 2025, 01:53 AM UTC
Date/Time: 2025-12-10 01:30 UTC We are investigating increased latency in SecureDNS policy evaluation for Jamf Security Cloud and Jamf Safe Internet in the APAC region. Customers may experience intermittent delays in DNS resolution. Customer Impact: Partial service degradation; browsing or connectivity may be slower for affected users. Affected Services: SecureDNS (Jamf Security Cloud / Jamf Safe Internet) Affected Regions: APAC (ap-northeast-1) Jamf Engineering is investigating and monitoring performance. Updates to follow. No customer action required at this time.
- monitoring Dec 10, 2025, 03:20 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 10, 2025, 03:37 AM UTC
This incident has been resolved.